An employee who’s been working at Taco Bell for 20 years is leaving his job and it’s all because of customers. The manager, who wants to remain anonymous over fears it will affect future employment opportunities, claims customers have just gotten too difficult over the past year. He says that things really started getting bad at the start of the pandemic in early 2020.
Customers have become more critical and angry with workers in the service industry, adding that suddenly “people think it’s perfectly okay to be intolerant, demand things, and just be unreasonable.” And the result? His job is “almost untenable.” The manager points out that the fast food industry is basically all he’s ever known, having done a six-year stretch at McDonald’s before his two decades at Taco Bell. He says he loved his job until COVID hit and that if customers hadn’t “become so unreasonable and angry,” he probably would’ve continued working there.
Part of the problem is thanks to advances in technology, like online ordering, people “treat fast food as their personal catering service,” the manager says, and they have no empathy or understanding for overwhelmed workers. Adding to that? Workers are burned out and stores are understaffed. In the last two weeks alone, he’s had three different workers break down and need to leave during their shifts and he had his first panic attack. And that’s when he realized, “It’s time for me to get out.”
Source:Business Insider